6″ Square Wood Chip BBQ Grill Smoker Box

Shipping Policy (USA)

Thank you for shopping with us! Please read the following shipping policy carefully before placing an order.

1) Order Processing Time

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

2) Shipping Time (Within the United States)

Estimated delivery time after the order is shipped:

• Standard Shipping: 3–7 business days

• Expedited Shipping (if available): 2–4 business days

• Express Shipping (if available): 1–2 business days

Delivery times may be longer for remote areas, including Alaska (AK) and Hawaii (HI).

3) Shipping Carriers

We ship orders using trusted carriers such as:

• USPS

• UPS

• FedEx
  (The carrier used may vary depending on the destination and package size.)

4) Tracking Information

• A tracking number will be provided once your order has shipped.

• Tracking updates may take 24–48 hours to appear in the carrier’s system.

5) Shipping Delays

Delivery may be delayed due to:

• Severe weather conditions

• Carrier delays or peak seasons (Black Friday, Christmas, etc.)

• Operational issues beyond our control

If your package has not arrived after the estimated timeframe, please contact our customer support for assistance.

6) Incorrect Address

Please ensure your shipping address is complete and accurate:

• Full name

• Street address and apartment/unit number (if applicable)

• City, state, ZIP code

• Phone number (recommended)

We are not responsible for delays, lost packages, or additional shipping fees caused by incorrect or incomplete addresses.

7) Damaged or Missing Items

Please inspect your package upon delivery.
If the package arrives damaged or items are missing, contact us within 24 hours and provide:

• Order number

• Photos of the package and product

• Description of the issue